Topic outline

  • QMS (ISO 9001) Training Service

    Why the organisation needs to improve their quality management? 

    1. Risk-based thinking, i.e. supplier contract fulfilment
    2. Quality compliance with industrial legislation, i.e. record protection
    3. Legal compliance, i.e. medical devices, service and product quality 
    4. Government regulation on service and product quality, i.e. CE, EMC
    5. Contractual requirements, i.e. supply chain, supplier contract, service level agreement (SLA)
    6. Social responsibilities, common practice for quality management 
    7. Technically sounds and effective, i.e. quality improvement process
    8. Market competition, i.e. competitor

    Critical success factors

    • Quality policy, objectives, and activities that reflect business objectives;
    • an approach and framework to implementing, maintaining, monitoring, and improving quality that is consistent with the organizational culture;
    • visible support and commitment from all levels of management;
    • a good understanding of quality requirements;
    • effective marketing of quality and management to all managers, employees, and other parties to achieve awareness;
    • distribution of guidance on quality policy and standards to all managers, employees and other parties;
    • provision to fund quality and improvement activities;
    • providing appropriate awareness, training, and education;
    • establishing an effective quality management process;
    • implementation of a measurement system that is used to evaluate performance in quality management and reporting suggestions for improvement.

      Starting Point of Quality Management

      Considered to be essential to an organization from a legal, legislative point of view include, depending on applicable legislation:

      • business objectives
      • compliance with industrial and legislation requirements 
      • fulfills service or product quality requirements

      Considered to be common practice for managing quality include:

      • Business/Organisational risk analysis according to risk management principal (ISO 31000)
      • Selection and define the QMS implementation and certification scope
      • Quality policy and objectives
      • Organisational roles, responsibilities and authorities of quality management 
      • Buildup organisational knowledge, i.e. Knowledge Management Database
      • Service or product lifecycle management process and procedure, i.e. SOP (standard operational procedure) 
      • 3rd-party, supplier process management 
      • Performance measurement, customer satisification process
      • Supplier audit(s)
      • Internal audit(s) 
      • Management review 

      Learn how to manage quality by training with our experts.

      The international standard ISO 9001 sets out the requirements to establish, implement and continually improve a quality management systems (QMS) for the organisation.

      Our ISO 9001 training courses follow a structure to help you familiarize yourself with the standard, understand how to implement a QMS, and how to audit it. 

      Base on QMS (ISO 9001) family of standards, we are offering a serious of training programmes to help our customer improve organisational quality management, the training programmes includes, but not limited to following:

    • 品質管理系統 (ISO 9001:2015) 培訓服務